Reference

Terms & Conditions that protect your play

When you open an account with us, you agree to our terms—rules that cover deposits, withdrawals, account security and how disputes are handled.

Account creation rulesDeposit and withdrawal termsGameplay and wagering rulesAccount security and closing
taipan slot Terms & Conditions that protect your play
REACH US DIRECTLY

How to get help with terms questions

Team online

Live chat support

Open the chat widget in the lobby during operating hours. Our team answers questions about account rules, deposit terms and account closing in real time, in English.

Email support

Send detailed questions to our support inbox. We respond within 24 hours to clarify any term, dispute a charge or request account records.

Account settings

Visit your account security page to review login history, change passwords, update contact details and request account closure or temporary suspension.

SECURITY AND DATA

How we protect your account and information

Data encryption

All account data, including payment details and play history, is encrypted in transit and at rest using industry-standard SSL.

Verification on withdrawal

Before any payout, we verify your identity using the phone number and email on file.

Account access logs

You can review all login attempts, IP addresses and device details in your account history.

Cookie and tracking policy

We use session cookies to keep you logged in and analytics cookies to understand how you use the site.

Data retention

Account records are kept for 7 years after closure for audit and tax compliance.

Request changes to your data

Contact support to request correction of account details, export of your play history, or deletion of non-essential personal data where…

Frequently asked questions about our terms

Your account remains active and your balance is preserved. We do not charge dormancy fees or expire balances. However, if there is fraudulent activity or breach of terms, we may freeze or close the account and retain funds pending investigation.

Yes. Visit your account settings, request closure and we will process your final withdrawal within 3–5 business days after verification. Once closed, the account cannot be reopened; you must create a new one to play again.

You must be of legal gambling age where local law permits. You confirm this during registration. We reserve the right to verify age and close accounts opened by ineligible individuals; any deposits may be forfeited.

Withdrawal limits depend on your account status and verification level. Unverified accounts may withdraw up to the deposit amount; fully verified accounts can withdraw higher sums. Contact support to learn your specific limit.

We investigate all disputes within 48 hours and coordinate with your payment provider. If fraud is confirmed, we refund the deposit and close any session linked to it. You may also file a chargeback directly with your bank or payment app.

We may update terms at any time and will notify you via email and in-game notice at least 14 days before material changes take effect. Continued play after the deadline means you accept the new terms.

Contact our support team with details. If unresolved within 14 days, your dispute may proceed to independent review depending on local law and your jurisdiction. We keep records of all disputes for your reference.