Frequently Asked About Legal and Account Rights
We collect your email, phone number, date of birth, full name and payment method details. This information is used for account security, deposit and withdrawal verification, and to comply with local regulations. Your data is encrypted and stored separately from your game activity.
We retain your account information and transaction history for seven years following closure or your last activity. This period allows us to handle disputes, tax inquiries and regulatory audits. You can request deletion after this period by contacting our support team.
Yes. Contact our chat or email team with your account email address and we will prepare your full data export, including deposits, withdrawals, game history and profile details. Export delivery takes up to 14 days and is sent securely to your registered email.
If you close your account or it is suspended, any remaining balance is returned to the payment method used for your most recent deposit—DANA, OVO, GoPay or QRIS. Processing takes one to three business days. Verify your payment account is active before closure.
Contact our support team immediately with your transaction ID and a description of the issue. We investigate disputes within five business days and review your account logs, payment records and game history. Outcomes and remedies depend on local law and the nature of the dispute.
taipan slot operates for players where local law permits. Players in Indonesia and other supported regions are served through this platform. Terms, dispute resolution and fund access rights depend on local law. Check our terms and contact support if you have questions about eligibility in your region.
You can update your email, phone number and payment method in your account settings. Changes to identity information—name, date of birth—require verification and may need support team approval. Deletion of your full profile is available upon account closure.
